JD Williams uses SmartLabel™ to make returns easier. All returns are FREE!
Every parcel we send out includes a Customer Packing Slip, where you can find your return form, instructions on ‘How to return an item’ and SmartLabel™.
When returning a parcel, make sure to fill out the return form on the Customer Packing Slip and ensure to include this in your package in order to speed up the returns process.
Simply attach the SmartLabel™ found on the Customer Packing Slip to the front of your parcel and either drop it in a mailbox, give it to your postal carrier or drop it off at the Post Office.
Please note we cannot accept returns sent by any other method.
Original shipping fees are non-refundable.
If you have lost or have a damaged SmartLabel™ please contact us to arrange a replacement.