If you'd like to cancel your order or an individual item please contact our customer service team. It is not possible to cancel orders through our website.
Our phone lines are closed for now – please use one of the below methods to contact us. The volume of queries we're receiving is really high at the moment, so please bear with us; we promise we'll get back to you as soon as we can.
Want to email us directly? Our address is firstname.lastname@example.org
If you'd like to get in touch via social media, we're available on Facebook Messenger and direct messaging via Twitter ; just click the icons for a direct link.
We will do what we can to accommodate your request, but please note that our systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.
If your cancellation or change request is received after the goods have entered the shipping process, they will be shipped and charged. They will, however, be subject to our normal FREE returns policy described above should you wish to return them.
Please note: If you cancel an item that qualified you for a promotion or special discount, you may no longer receive that discount or promotion. Where we notify you that items are backordered or will be delayed in delivery, your cancellation rights will be specified in our communications to you.